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Deal Watches Buyer's Protection

Secure your purchase with Deal Watches’ free Buyer Protection: Verified dealers, payment via an escrow account, and an Authenticity Guarantee.

 

Verified Dealers

Security and trust play a major role in the purchase of a luxury watch. That’s why we review all of our dealers according to strict quality criteria before they’re allowed to list watches on Deal Watches. This includes comprehensive identity and integrity checks as part of the registration process.

Payment via Trusted Checkout

The amount due is paid to an escrow account, where it is kept safe until you have your dream watch in your hands. Only then is the money released to the seller. Trusted Checkout is free for you as a buyer. All listings that offer payment processing via Trusted Checkout are marked accordingly.

Insured Shipments

Dealers ship every order fully insured and with a tracking number. You can view your order’s current status every step of the way in your Deal Watches account up until the moment it arrives in your hands.

Authenticity Guarantee

If you have any doubts about the authenticity of a watch purchased from a dealer on Deal Watches, please get in touch with us using our contact form within 14 days of receiving your order. We’ll help you find the best possible solution together with the dealer. In the unlikely case that one can’t be found, you’ll receive a refund.

Personalized Support in Multiple Languages

Our support team speaks 22 languages and would be happy to offer you any guidance they can throughout the entire purchasing process. Whether you have questions about a particular watch or the purchase itself, the Deal Watches support team is always available to assist you to the best of their ability.

Easy Returns

If the watch isn’t delivered or deviates from the description given by the dealer, you can receive a refund from the escrow account.

No matter what happens, we are here for you! For example, if you are unhappy with an order paid for via our free Escrow Service, you can receive a direct refund for the full purchase price. Should you decide to return the item, you will receive your money back quickly and easily – all at no risk to you.